Client Success Stories
Explore our innovative approaches that have delivered measurable success for our clients
Our Key Performance Indicators (KPIs)
At D&M, we leverage key performance indicators (KPIs) to better our distribution services, and our clients’ success. Here’s a summary of our primary KPIs and how they contribute to our success:
Order Lead Time
Measures the average time an order takes to reach the client, helping clients plan effectively.
Days Sales of Inventory
Measures the average days to convert inventory into sales, indicating the liquidity of items.
Vendor Performance KPI
Assesses vendor performance to understand their impact on your business operations.
Perfect Order Rate
Tracks the percentage of error-free orders, ensuring high standards of accuracy and customer satisfaction.
Back Order Rate
Monitors the frequency of orders for out-of-stock items, aiming to keep this rate low through effective forecasting and inventory management.
Lost Sales Distribution
Identifies the percentage of quotes that do not convert to sales, providing insights for improvements in pricing, customer service, and shipping times.